7-Day Money-Back Guarantee: We offer a full refund within 7 days of purchase for new customers who are not satisfied with our service.
Refund Eligibility
You may be eligible for a refund if:
- You request a refund within 7 days of your initial purchase
- You are a first-time customer (not applicable to renewals)
- You have not violated our Terms of Service
- The license was not successfully activated or used
Non-Refundable Situations
Refunds will NOT be provided in the following cases:
- Renewal payments after the initial purchase
- Requests made after the 7-day guarantee period
- Licenses that have been fully utilized or extensively used
- Violation of our Terms of Service or Fair Usage Policy
- Change of mind after successful license deployment
How to Request a Refund
To request a refund, please contact us:
- Email: support@hostpika.com with your order details
- WhatsApp: +8801925424412
- Include your order number and reason for refund
Refund Processing
Once your refund request is approved:
- Processing typically takes 3-5 business days
- Refunds are issued to the original payment method
- Your license will be immediately deactivated
- You will receive a confirmation email
Partial Refunds
In some cases, we may offer partial refunds at our discretion. This typically applies to situations where technical issues prevented full use of the service, but the 7-day period has passed.
Chargebacks
Please contact us before initiating a chargeback. Chargebacks may result in permanent service suspension and may affect your ability to purchase from us in the future.
Questions?
If you have any questions about our refund policy, please don't hesitate to contact us:
Email: support@hostpika.com
WhatsApp: +8801925424412